Quality & Continuous Improvement Commitment

Whether evaluating customer service, assuring part compliance, or reviewing an internal process, here at Flexible Concepts, Inc. it is all part of our recognized Quality Management System. That system provides for service to our customers and controls for defects through risk management, thorough program planning and inital project analysis by a cross functional preproduction team. Individual program managers are assigned as called for, keeping the entire team involved through established weekly management and production meetings.

Flexible Concepts, Inc. has long had in place an ISO certified quality system based on the requirements of ANSMSO/ASQ, Q9001-2008, issued by the International Organization for Standardization (ISO). Our process is clearly documented through our systems four levels:

  1. Quality Manual
  2. Quality Procedures
  3. Work Instructions
  4. Forms and Records
FCI has remained continously ISO 9001-2008 certified for more than 15 years. Flexible Concepts quality director has an experienced and dedicated team committed to exceeding your expectations.


Continually working with our customers to develop new processes and procedures that will improve Part Cost, Lead-Time & Quality.

Ongoing Improvements:

  • Regularly investing in the latest equipment and technology
  • Creatively applying new technology to improve manufacturing processes and automating quality part inspection.
  • Innovative creation and application of tooling.

Quality Testing

  • Renishaw Equator Gauging Systems
  • Eddy Current
  • Hardness Testers
  • Mitutoyo Contracer C-3000
  • StarLite GX
  • Browne & Sharpe Coordinate Measuring Machine (CMM) with Renishaw PH10M Scanning Head
  • Portaround Electronic Roundness Test Unit
  • Optical Comparators


Long-term customer base and newly acquired customers.

  • NTN Bower | 1990
  • American NTN Bearing | 2009
  • Lippert Components | 2008
  • Naval Systems Warfare Center | 2002
  • Army Contracting Command (Rock Island & Picatinny Arsenal) | 2010
  • Timken | 2010
  • TimkenSteel | 2015
Browne & Sharpe CMM