Quality & Continuous Improvement Commitment
Whether evaluating customer service, assuring part compliance, or reviewing an internal process, here at Flexible Concepts, Inc. it is all part of our recognized Quality Management System. That system provides for service to our customers and controls for defects through risk management, thorough program planning and inital project analysis by a cross functional preproduction team. Individual program managers are assigned as called for, keeping the entire team involved through established weekly management and production meetings.
Flexible Concepts, Inc. has long had in place an ISO certified quality system based on the requirements of ANSMSO/ASQ, Q9001-2008, issued by the International Organization for Standardization (ISO). Our process is clearly documented through our systems four levels:
- Quality Manual
- Quality Procedures
- Work Instructions
- Forms and Records
FCI has remained continously ISO 9001-2008 certified for more than 15 years. Flexible Concepts quality director has an experienced and dedicated team committed to exceeding your expectations.